Pricing

One flat price. Everyone on the team.

Plans scale with how many customers you've identified, never with how many people you hire.

Free
$0/mo

Every module, one portal, 500 identified customers.

  • Feedback, roadmap, changelog, help center, inbox
  • 1 portal with Harkly branding
  • 500 identified customers
  • Community support
Start free
Pro
$24/mo, billed $290 a year

Unlimited seats. Your domain, your brand.

  • Everything in Free
  • Unlimited boards and portals
  • Custom domain, no branding, custom CSS
  • 5,000 identified customers
  • AI with your own key, or 1,000 included replies a month
  • Audit log export
Start with Pro
Team
$66/mo, billed $790 a year

Automation, SLAs and SSO for the whole team.

  • Everything in Pro
  • 25,000 identified customers
  • Workflows and outbound campaigns
  • SLAs and round-robin assignment
  • SSO / SAML for admins
  • EU data region
  • Priority support
Start with Team
Scale
$166/mo, billed $1,990 a year

For products with six figures of customers.

  • Everything in Team
  • 100,000+ identified customers
  • Dedicated infrastructure options
  • DPA and uptime SLA
  • A named contact
Start with Scale

Every paid plan starts on Free; upgrade from Settings → Plan & billing once you're in. Self-hosting is free under the AGPL.

Compared

What the same team pays today

TeamFeaturebase GrowthFeaturebase ProfessionalCanny ProHarkly Pro
2 people$58$118$79$29
5 people$145$295$79$29
10 people$290$590$79$29

Public pricing as of September 12, 2026, annual billing. Featurebase adds $0.49 per AI resolution; Canny's Free plan stops at 25 tracked users.

Questions
What counts as an identified customer?
A person your app told us about through identify, a JWT, the API or an import: someone with an id or an email. Anonymous visitors, votes cast before sign-in, and your own teammates never count.
What happens when I go over?
Nothing stops. Owners get an email at 80% and at 100%; the next plan up is the honest fit and you can move whenever you like. There is no per-customer overage on the price.
Seats?
Unlimited on every plan, including Free. Support, product, engineering and the founder all get a login.
How does AI pricing work?
Bring your own Anthropic key and pay them directly with zero markup, or use the credits included in Pro and up. Indexing runs on our own model and costs nothing.
Can I self-host?
Yes. Harkly is AGPL-3.0 and runs from one docker compose file. Every module is included; SSO/SAML for admins and audit-log export need a license key.
Annual billing?
Two months free on every paid plan. Switch between monthly and yearly any time; Stripe prorates the difference.
Can I cancel?
From Settings → Plan & billing, in one click. You keep the plan until the end of the period, then drop to Free with all your data.