Feedback · Roadmap · Changelog · Help · Inbox

Customers ask. You build. They hear back.

Harkly is the feedback, support and changelog platform that closes the loop, priced flat with unlimited seats. Run it at harkly.app or on your own server.

Start free Self-host it

Free for 500 customers. $29 a month after, for the whole team.

The loop

One request, start to finish, without anyone chasing it.

  1. 01
    They ask

    A board, a widget, the messenger, a survey, an email. Every request lands tied to the person and what they pay.

  2. 02
    You decide

    Votes weighted by revenue, segments over any attribute, a moderation queue, a roadmap that only shows what you put on it.

  3. 03
    You build

    Post to Linear, GitHub or Jira in one click. When the issue closes, the post moves.

  4. 04
    They hear back

    Publish an update: every voter gets one email, the posts flip to Completed, the widget shows the badge.

Feature requests2 days ago
184
Dark mode for the app

Half my scanning happens at night. A dark theme would save my eyes and my battery.

22 · $41,300 MRR representedUnder review
Priya · Pro · $149/mofirst reply due in 1h
Can I export my reports as CSV? I need them for the board meeting tomorrow.
Inbox

Support that already knows who's asking.

Messenger, email and Slack land in one thread with the customer's plan, revenue and history beside it. The copilot drafts from your own help center and cites the article. SLAs, assignment and CSAT are built in, not add-ons.

  • Grounded answers or a hand-off, never a guess
  • First-reply and resolution SLAs with warnings before the breach
  • One click turns a thread into a post the whole board can vote on
Decide

The loudest request isn't always the one that pays.

Every vote carries the voter's plan and revenue, so a board can be sorted by what customers want or by what it's worth. Segments over any attribute, RICE fields, and a moderation queue keep the signal honest.

How identify works
Pro customers · last 90 days
  • 1Dark mode184$9.1k
  • 2CSV export122$6.3k
  • 3Public API97$24.6k
  • 4Slack notifications63$11.9k
  • 5SAML single sign-on41$38.2k
Everything, not a starter kit

Nine modules on one customer record.

Feedback boardsRoadmapChangelogHelp centerInboxMessengerSurveysOutboundWorkflowsReportsSegmentsModeration queueFeedback boardsRoadmapChangelogHelp centerInboxMessengerSurveysOutboundWorkflowsReportsSegmentsModeration queue
LinearGitHubJiraSlackHubSpotSalesforceStripeResendImport from CannyImport from FeaturebaseImport from IntercomImport from ZendeskLinearGitHubJiraSlackHubSpotSalesforceStripeResendImport from CannyImport from FeaturebaseImport from IntercomImport from Zendesk
JavaScript SDKReactSwift (HarklyKit)REST APIWebhooksCLIMCP serverSSO / SAMLAudit logEU regionSelf-hostAGPLJavaScript SDKReactSwift (HarklyKit)REST APIWebhooksCLIMCP serverSSO / SAMLAudit logEU regionSelf-hostAGPL
Feedback

Boards, votes, duplicates caught as they type, merge with carry-over.

Roadmap

Columns or a timeline, public, private or per segment.

Changelog

Rich updates, scheduled, emailed, badged in the app.

Help center

Collections, versions, per-article access, AI answers with citations.

Inbox

Messenger, email and Slack in one thread. SLAs, CSAT, assignment.

Surveys

NPS, PMF, ratings; in the app, by link or by email.

Outbound

Chats, banners and announcements to the right segment, capped.

Workflows

If this, then that, with an AI clause when a rule isn't enough.

Reports

One number per module, week over week, in your inbox.

Pricing

Priced like software, not like headcount.

The tools you're replacing charge per seat, so support, product and engineering fight over who gets a login. Harkly charges a flat monthly price and counts identified customers instead. Invite everyone.

  • Unlimited seats on every plan, including Free
  • AI with your own key at zero markup, or included credits
  • Import from Canny, Featurebase, Intercom or Zendesk in an afternoon
  • Export everything, any time, in one click
See plans
What a five-person team pays a month
Featurebase Growth$145
Featurebase Professional$295
Canny Pro$79
Harkly Pro$29

Public annual pricing as of September 2026. Featurebase adds $0.49 per AI resolution on top.

For developers

Two lines in the browser. Two in Swift. A CLI and an MCP server for everything else.

import { init, identify, feedback } from "@harkly/js";

init({ publicKey: "hk_pub_…" });
identify({ id: user.id, email: user.email, plan: user.plan });

// a "Send feedback" button
feedback({ board: "feature-requests" });
Trust, built in

The guardrails other tools bolt on later.

Vote integrity

One vote per identified person, company-deduplicated, floods held for review.

Grounded AI

Answers cite the article they came from or hand off. No made-up help.

PII scrubbed

Emails, phones and the attributes you flag never reach a model.

Audit log

Every admin, key and automation action, before and after, exportable.

Their data, their call

Per-user export and delete from the portal, 30-day grace.

Your region

US today, EU when you need it. Or your own servers, for free.

Read the security page, the DPA, or the source.

Close the loop this week.

Import your existing feedback, drop the SDK in, and publish your first update. Your customers will notice.

Start freeRead the docs